Get in Touch With Us

This is the page to use if you need something from our editorial team — a correction to a listing, a question about how a Bitcoin casino bonus actually works, or a heads-up that an operator we cover has changed its terms. Write to us at [email protected] and a person will read it.

One thing to get out of the way first: we are an independent comparison site, not a casino. We cannot access your account, process a withdrawal, release a bonus, or restore a balance at any operator. If your money is stuck, the operator's own support team is the only party who can move it, and the section below explains how to escalate properly.

Email us, and what to include

Detail speeds things up enormously. If your message concerns a specific site, tell us:

• The casino name as it appears on our list, and the page you were reading
• The coin involved — BTC, ETH, LTC, USDT, USDC, DOGE or another altcoin
• Whether it was an on-chain deposit or a withdrawal, and roughly when
• The transaction hash, if you have one and you are comfortable sharing it
• Whether the site asked you for identity verification, and at what stage

Please do not send us passwords, seed phrases, private keys, or exchange login credentials. No legitimate party will ever ask for those, and we do not want them. A transaction hash is public information and is safe to share; a seed phrase is the keys to your wallet.

Reader messages we act on quickly

We prioritize anything that suggests a listing on this site is now wrong. In practice that means:

• Payout problems. Slow or blocked withdrawals are the single most useful signal readers send us. If several independent reports point the same way, we review the operator's position on our rankings.
• Bonus terms that don't match what we published. Wagering multiples, maximum bet while a bonus is active, game weighting, expiry windows and cashback caps all change without notice. Tell us what the site's terms page says now.
• Changed KYC behavior. A casino that advertised minimal verification but now requests documents at withdrawal is a material change, and we want to reflect it.
• New state restrictions. Offshore operators add and remove US states from their excluded lists periodically. If you were geo-blocked somewhere we said access existed, send the wording you saw.
• Licensing changes. Curaçao, Anjouan and Malta licences get issued, transferred and lapse. We only publish what we can verify on a regulator's own register.

Sorting out a problem with an operator first

Before writing to us, work through the casino's own channels — it is usually faster, and it creates the record you would need for any escalation.

1. Open a live chat ticket with the operator and save the transcript. Most crypto casino sites run 24/7 chat; email support tends to be slower.
2. Ask specifically what is blocking the payout: a pending verification check, an unmet playthrough requirement, a withdrawal limit, or a network delay on-chain.
3. Check the blockchain yourself. If the casino has broadcast the transaction, the hash will show confirmations on a public explorer, and the problem is network congestion or gas fees, not the casino.
4. If the site is licensed, its licence page should name a complaints route. Offshore regulators offer a dispute process, though it is generally slower and less powerful than the protections a state-regulated US operator must provide.
5. Then tell us. Your report won't recover your funds, but it feeds directly into how we rank that site.

How our listings are funded, and what that changes

We earn commission when a reader signs up through some of the links on this site. That is how the site pays for itself, and you should know it before you read any ranking here. It does not buy position. An operator cannot pay to move up, and we have removed sites we were paid by when reader reports about payouts piled up.

Ratings on this site are our editors' assessments, not aggregated customer scores, and we have not deposited at or played on the casinos we cover. What we do is research: reading terms pages line by line, checking licence registers, tracking advertised coin support and withdrawal limits, and reading what players report publicly. Advertised withdrawal speeds are the operator's claim, and we present them as such.

If you think a specific piece of coverage reads like an advert rather than an assessment, say so in an email. That is a legitimate complaint and we'd rather hear it.

Questions about the sites we rank

Readers ask about the same handful of operators repeatedly, so here is what we can and can't clarify for the ones at the top of our list. Bonus figures below are as advertised by each operator and verified on Sep 23, 2026 — all of them carry wagering requirements, time limits and eligibility conditions set out in the operator's own terms, and those terms are the version that counts, not ours.

BetPanda

BetPanda sits at the top of our table largely because its headline promotion is a recurring 10% weekly cashback rather than a large one-off match, which means fewer moving parts for a reader to misread. Cashback promotions are typically calculated on net losses over a defined period and may carry a minimum loss threshold, a cap and a playthrough condition before the credited amount can be withdrawn — check the promotions page for the current figures, since operators adjust them. The limitation worth flagging: cashback only has value if you are losing, so it is a poor fit for anyone comparing purely on headline bonus size, and like every operator here it is licensed offshore rather than by a US regulator.

CoinPoker Casino

CoinPoker Casino is the one we get the most email about from readers who want poker alongside casino games, and its 150% welcome bonus up to $2,000 is structured as a deposit match. Deposit matches usually release in increments as you clear playthrough, and the wagering multiple plus the eligible-games list determine whether the headline number is realistic for how you actually play — table games and live dealer titles commonly contribute less than slots. Its drawback for a casino-first reader is exactly its strength: the product is weighted toward poker, so anyone comparing slot libraries alone may find the casino side narrower than a dedicated crypto casino.

Cryptorino

Cryptorino advertises a 100% match up to 1 BTC alongside 10% weekly cashback, which is the largest headline figure near the top of our list. A bonus denominated in Bitcoin rather than dollars is worth pausing on: the USD value of both your deposit and any bonus-linked cap moves with the BTC price, which can work either way while you are clearing wagering. Maximum bet limits while a bonus is active are the usual trap — exceeding them can void the bonus entirely. The limitation: a 1 BTC ceiling is only reachable with a deposit most readers will never make, so judge it on the wagering multiple and the cashback, not the top number.

The rest of the list at a glance

Operator	Advertised offer	Editorial rating
Punkz	20,000 USDT welcome bonus + 15% cashback	9.9
Hyperlucky	20% daily cashback up to $10,000 + 100 free spins	9.9
Winna	Up to 60% rakeback and 25% instant cashback	9.6
Thrill	Up to 70% rakeback + 10% cashback	9.6
BC Game	Four match bonuses up to $4,000 + 400 free spins	9.5
Wild.io	Up to 350% across first three deposits + 200 free spins	9.5
Vave	Up to 550 USDT + up to €75 free bet + 5% cashback	9.5

Every figure above is advertised, maximum and conditional. Multi-deposit packages require each deposit to qualify separately; free spins carry their own wagering and often a winnings cap; rakeback percentages are tiered and usually require VIP progression. Ratings are editorial, on a scale we apply ourselves.

Money questions we can answer generally

We can't see your account, but we can explain how the mechanics usually work at crypto casino sites, and a lot of reader email turns out to be one of these.

• Getting funds in. Deposits are on-chain from a self-custody wallet or an exchange account. You pay the network fee, not the casino — that is why an ETH deposit can cost meaningfully more than an LTC or DOGE one when gas is high. Some exchanges block transfers to gambling merchants; a self-custody wallet avoids that friction.
• Confirmations. Most sites credit after a set number of block confirmations. Bitcoin can take tens of minutes when the mempool is busy; Litecoin, Dogecoin and stablecoins on faster chains typically clear sooner. A deposit that hasn't appeared is usually waiting on confirmations, and the explorer will tell you.
• Getting funds out. "Instant withdrawal" in operator marketing means instant approval on their side, not instant settlement on-chain. Minimum and maximum withdrawal amounts, daily and monthly caps, and pending-review windows all apply, and they vary by operator and by coin.
• Price risk. If you hold a balance in BTC, ETH or DOGE, its dollar value moves while you play. Stablecoins like USDT and USDC exist precisely to remove that exposure, and plenty of readers use them for that reason alone. Neither choice reduces the risk of losing the money by gambling it.
• Costs of taking part. There is no fee to compare sites here. At an operator, your real costs are the house edge on every bet, network fees in and out, and any conversion spread if the site swaps your coin internally.

Game and fairness questions

The other common theme in our inbox is what is actually available. Crypto casinos generally group their catalog into slots from third-party studios such as Pragmatic Play, NetEnt and others; live dealer rooms streamed by suppliers like Evolution, covering blackjack, roulette and baccarat with real dealers; classic RNG table games; and in-house originals — crash, dice, plinko and similar — which are where provably fair systems usually appear.

Provably fair means you can verify a result cryptographically after the fact using server and client seeds; it applies to originals, not to third-party slots or live tables. Those instead rely on RNG certification and audits by independent testing labs. If you email us asking whether a game is fair, the honest answer depends on which of those two categories it falls into, and we'll tell you which.

Sports betting and the other product lines

Most operators on our list run more than a casino. Sportsbooks are the common one — pre-match and in-play markets priced in crypto, with their own separate bonus terms, rollover rules and often different minimum odds requirements. Several also run esports books, poker rooms, and racing sections. A casino welcome bonus almost never carries across to the sportsbook, and sports wagers usually don't count toward casino playthrough. If you email about a bonus that "didn't count," this mismatch is the usual explanation.

Legal standing, eligibility and age

You must be at least 18 to use the operators we cover, and 21 at some sites and under some state rules — the operator's own terms state its minimum, and that is the one that applies to you. We do not publish content intended for anyone below it.

There is no federal legalization of online casino gaming in the US. The crypto casinos listed here are offshore, licensed in jurisdictions such as Curaçao or Anjouan, and are not regulated by any US authority. Regulated online casino play exists in a small number of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators do not run on crypto. For most US players, offshore crypto casinos therefore sit in a legal grey area. State law varies, some states are explicitly restrictive, and operators self-exclude different lists of states. Check your own state's position before you sign up, and treat that as your responsibility, not the site's.

We will not help anyone get around a geoblock, a state restriction, or an operator's identity, anti-money-laundering or sanctions checks, and we don't answer email asking for that. Minimal-verification play is a privacy feature, not a way to conceal income. US players are generally liable for tax on gambling winnings and on crypto gains — that is general information, and a qualified tax professional should advise on your actual position.

If gambling has stopped being fun

Gambling costs money over time. It is not income and it will not fix a financial problem, and no amount of crypto knowledge changes the math. If your play is getting away from you, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. Be aware that offshore sites may not offer the deposit limits, cooling-off periods or self-exclusion programs that state-regulated US operators are required to provide, so device-level blocking software and your own bank or exchange controls may do more.

If you email us about this, mention it plainly and we will point you to support resources rather than casino links.

Response times and who reads your message

Our editorial contact is [email protected], and our coverage is overseen by Ryan Bennett. We aim to reply within two business days. Corrections that affect a live listing get looked at the same day where we can verify them.

Operators and affiliate managers: use the same address, put the brand name in the subject line, and expect us to check your licence details independently. We take listings down as readily as we add them.

Readers who came here from our UK coverage of casinos operating outside GamStop should note that it is a separate market with different rules — send UK-specific queries to the same address and say so, and we'll route them correctly.